FAQ

Q. What if i am outside of the communities listed for an in-home counselling session?

A. Please contact us to explore if we are able accommodate your location.

Q. is online therapy secure?

A. We use a secure portal to deliver these services which are compliant with privacy regulations in Canada; however, there are ways in which privacy can be compromised. This will be discussed in detail during a consultation or your first scheduled session.

Q. is online therapy for everyone?

A. No, there are presentations where face-to-face therapy is likely a better option; however, please reach out with any questions and we will be happy to discuss the most appropriate option for you.  

Q. Do you have a sliding scale for limited or fixed-income earners?

A.  Yes. Please reach out as it is assessed on an individual basis.

Q. Are home assessments free?

A. No. If you are looking to have a SAFE home assessment completed, please reach out for a quote.

Q. Are these services covered by insurance?

A.  Counselling is often covered; however, please check directly with your insurance company prior to your first appointment.